Early Career Customer Service Associate - Covington
Company: Fidelity Investments
Location: Covington
Posted on: October 22, 2024
Job Description:
Job Description:Are you ready to Launch into a career at
Fidelity? -If so, please consider joining our customer service
team. This role requires a consistent balance of remote and on-site
participation in the Regional Center location. Please be mindful of
commute distance when considering applying. -Our Career Development
experience is a springboard to an amazing career in which you
change the lives of customers! Along with the Fidelity benefits and
support we provide; it could change yours as well. Here are a few
featured benefits (not all benefits are listed) -Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) with match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.In this
Customer Service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams. You
will assist with a broad range of needs including answering
questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity.The
Customer Service role is similar to Entry Level Customer Service,
Call Center Representative, Customer Service Representative and
Customer Support Representative roles.How it works ---
- Join a cohort of associates who are also beginning their career
in Customer Service and during the first six months, spend time
training to become a Financial Customer Associate. In this phase,
you will start with basic customer calls and progress to more
sophisticated calls and/or digital channels (e.g. email, live chat,
etc.) related to our clients 401K plans.
- In the subsequent months, continue supporting customers through
potentially multiple channels to develop and hone your skills.
There will be time in the day (away from the phones) to join team
activities, get well-being support, and career coaching. There also
is an option to acquire your FINRA Series 7 and 63 licenses
depending on Career Path.Advantages of the program ---
- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you."
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- Career Coaching: A Career Coach will help you understand the
array of career opportunities at Fidelity, identify a career path
that fits your interests, passions, and strengths, and chart a
course to help you grow.
- This is a full-time hourly phone position that also offers the
opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role.Skills You Bring
- Ability to establish rapport and relationships through
effective communication.
- Listening and compassion skills to support the challenges of
our diverse customers.
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing a hybrid work environment, overtime,
etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all.
- Self-motivated teammate with strong social skills who bring
energy and passion to the team.
- Can type 40 words per minute and pass a standard English
grammar test.The Value You Deliver
- A passion for helping people.
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making.
- Provide outstanding customer service and communication via
voice or digital channels.Regional Center Shift Details: COV -
Shifts and Hours: - Monday - Friday. - -Training hours are 8:30am -
5:00pm EST and post training must be able to work an 8hr shift
during the hours of 12:00 noon - 8:30pm ESTClick to learn more
about and how we support our associatesCertifications:Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a , we
have been recognized by our employees as a top 10 Best Place to
Work in 2024. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined. blends the best of both
onsite and offsite work experiences. Working onsite is important
for our business strategy and our culture. We also value the
benefits that working offsite offers associates. Most hybrid roles
require associates to work onsite all business days of every other
week in a Fidelity office. At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry. Certain roles may require candidates to
go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go
through a background investigation, , and may be asked to provide
additional documentation as requested. This investigation includes
but is not limited to a criminal, civil litigations and regulatory
review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine. We invite you to Find Your
Fidelity at . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to .
We welcome those with experience in jobs such as Field Client
Relationship Manager, Home Buyer s Consultant, and Residential Real
Estate Agent and others in the Accounting and Finance to
apply.
Keywords: Fidelity Investments, Covington , Early Career Customer Service Associate - Covington, Other , Covington, Kentucky
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