ASSISTANT PORTFOLIO MANAGER

Company: VineBrook Homes
Location: Mason
Posted on: November 15, 2024

Job Description:

Assistant Portfolio Manager When you join VineBrook Homes, LLC. you join a diverse and growing team of talented professionals who are changing the property management industry. VineBrook is an internally managed real estate company specializing in acquiring, renovating, and leasing single family homes. We take a different approach, focusing on affordability and value for our residents. VineBrook has built a culture of people committed to ensuring a world class resident experience. We are united around a desire for excellence and innovation. Unified by our mission, we are developers, creators, designers, managers, technicians, and most importantly leaders. Each of us is a trailblazer with a tremendous opportunity to have a positive impact on the lives of our valuable residents. Since our commencement in 2007, we have quickly become one of the largest providers of quality rental homes. Position Overview - The Assistant Portfolio Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Portfolio Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Portfolio Manager, often acting as the first line of decision making for standard scenarios. Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager. Responsibilities

• General support to the Portfolio Manager on tasks, projects, organization, planning, and meetings at the direction of the Portfolio -Manager
• Property -Management -Cycle -Tasks -Management -The -Assistant -Portfolio -Manager -will -often -act -as -the -first line of review, overview, approval or direction for core property management tasks in VineBrook's workflow.
• Leasing -Workflow
• Agent -performance -monitoring -via -ShowPro -review, -lead -follow-up -and -advertising -of -unit execution, -conversion -ratios, -and -participation -in -monthly -goal -setting -and -delivery
  • Application Screening Monitoring the Applicant Tracking report to move applicants forward, -collecting -or -communicating -missing -or -needed -data -or -documentation -to -agents
  • Approval of Screened Residents with Approved -Status
  • Rejection of Screened Residents with Reject -Status
  • Initial investigation/documentation request and work on Conditional
  • Status, presenting recommendation to PM if recommended for Approval override
    • General agent support as deemed necessary advertising, posts, RentCafe, actual -leasing
    • Compliance monitoring and responsibility lease uploads, complete files, -etc.
    • R&M -Workflow
      • General participation in R&M performance review at PM direction or -discretion
      • 1st -tier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation to -PM
      • Determination of validity and authority to enter PM Requests into Yardi for occupied issues to be sent to service team for -resolution
      • Monitoring -of -open -PM -requests -to -ensure -they -are -closed -out -in -a -timely -manner -and resident is communicated with via Assistant PM or Service -Admin
      • Retention -Workflow
        • Participates -in -rate-setting -discussions -or -planning -for -upcoming -renewal -letters
        • 1st -tier escalation for upset residents to generate resolution PM Request, rate -increase concessions, etc. monitored via retention rate and renewal rate growth goals
        • Delinquency/collections calls during first 10 business -days
        • Violations -management -assistance -as -needed -Delivery, -calls, -PM -requests, -close-out tracking
        • General -retention -specialist -support -as -deemed -necessary -renewal -signing -assistance, property -inspections, resident outreach, move-out confirmation calls, etc.
          • Turnover -Workflow
          • Monitoring and close-out of CAA and YU tasks in conjunction with -PM
          • Setting -YU -units -to -on-show -and -setting -market -rates -using -SOP -and -market -knowledge
          • Exposure to AE task, but with no authority for AE -approval
          • General -service -manager -support -as -necessary -MIR -assistance, -agent -pushback -review, -etc.
            • Financial -Review
            • Exposure and monitoring to periodic budget and actual -results
            • Participation -and -review -of -results -and -goal -setting -or -focus -changes, -analysis, -or -adhoc -assignment to -improve -or -correct -areas -of -weakness -relative -to -net -operating -income -goals
            • General -Tasks
            • Assists -the -team -with -various -tasks, -essentially -handling -most -administrative -functions -in -the -office, the overflow, resident follow-up, and any unassigned -tasks
              • Assist with move-in or move-out tasks as volume -necessitates
              • Month -End -Close -assistance -via -report -monitoring, -agent -accountability, -compliance, -etc.
              • Attends court proceedings when -necessary
              • Special projects as -assigned Qualifications
                • Bachelor's degree in Business Administration
                • Highly -organized
                • Strong -attention -to -details, -analytical, -interpersonal -and -communication -(verbal, -written, -and -listening) skills
                • Ability to -multi-task
                • Ability to thrive in a fast-paced -environment
                  • Aptitude -with -computers, -internet, -network -phone -systems, -MS -Office -and -Salesforce
                  • Must -be -capable -of -working -effectively -with -people -from -differing -backgrounds/education -levels
                  • 2-5 Yrs -Experience Additional Requirements
                    • Pass a Motor Vehicle, Drug Screen, Credit, and Civil & Criminal Background Check Additional Information/Benefits We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is -close -to what you see listed here, -please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we -encourage people from all backgrounds to apply -to our positions. Please let us know if you require accommodations during the interview process. We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

Keywords: VineBrook Homes, Covington , ASSISTANT PORTFOLIO MANAGER, Executive , Mason, Kentucky