Customer Relations Specialist
Company: Suburban Propane
Location: Indianapolis
Posted on: May 8, 2024
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Job Description:
Overview
We are currently looking for a Customer Relations Specialist to
play a pivotal role in helping to support excellent customer
service, customer retention and new customer acquisition. As a
Customer Relations Specialist, you will serve as a main point of
contact for our customers by handling inbound and outbound sales
and service related calls which involve resolving issues,
determining customer needs, offering appropriate products and
services, closing sales and maintaining accurate customer
records.
Responsibilities
--- Handle a high volume of incoming calls ensuring customer
service quality, efficiency, and accuracy at all times
--- Maintain an in-depth knowledge of Suburban Propane products and
services, customer account and billing processes, new customer
information, and various policies and procedures related to product
delivery and service
--- Utilize a proactive sales approach with every customer
interaction to uncover additional sales and service
opportunities
--- Present a professional, confident and enthusiastic image to
develop trusting relationships with all customers
--- Effectively manage customer account data which includes setting
up new accounts and maintaining related data
Why Suburban Propane? Suburban Propane takes pride in serving our
employees and does so by offering competitive pay with incentive
potential and a comprehensive benefits package including, but not
limited to, medical, dental, vision, disability, life insurance,
HSA and FSAs, paid vacation, personal and sick pay, tuition
assistance, online learning opportunities and training, and a
401(k) with company match and immediate vesting.
For a full list of our benefit offerings please visit
https://jobs.suburbanpropane.com/benefits/
Qualifications
--- Minimum of 3 years of experience in a customer service role
--- Minimum of a High School diploma or GED preferred
--- Solid computer skills including Microsoft Office, data entry
and the ability to run and analyze reports
--- Ability to multi-task and prioritize assignments in a team
environment
As part of our pre-employment hiring process, background checks and
drug screens are performed.
Headquartered in Whippany, New Jersey, Suburban Propane Partners,
L.P. (NYSE:SPH) is a nationwide marketer and distributor of a
diverse array of products to meet the energy needs of our
customers, specializing in heating oil and refined fuels, as well
as the marketing of propane, natural gas and electricity in
deregulated markets. As a national propane industry leader with
over 3,000 employees, Suburban Propane maintains business
operations in 42 states, providing prompt, reliable service to over
one million residential, commercial, industrial and agricultural
customers. We are committed to supporting the growth and innovation
of propane as a sustainable energy source and investing in the next
generation of even cleaner and lower carbon renewable energy
sources.
It's an amazing time to become a part of our team as we expand our
national footprint and
make strides toward a sustainable, clean energy future!
At Suburban Propane, we know that our strength comes from our
diverse and inclusive team of employees who make a difference in
the communities we serve across the country every day. All
applicants for employment shall be considered without regard to
race, religion, color, creed, national origin, ancestry, age,
gender, sex, pregnancy, sexual orientation, gender identity, gender
expression, marital status, physical or mental disability, medical
condition, genetic information, military or veteran status, or any
other classification protected by law.
For more information about our hiring process, please visit:
https://jobs.suburbanpropane.com/our-hiring-process/
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Job Location US-IN-Lawrence
Posted Date 5 days ago (5/2/2024 10:24 AM)
Job ID 2024-12852
Category Customer Service
Position Type Full-time Regular
Keywords: Suburban Propane, Covington , Customer Relations Specialist, Other , Indianapolis, Kentucky
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